NCServes Expands Service Area through Central North Carolina

NCServes expands service area for veterans, military and families through Central North Carolina

NCServes RDU/Fayetteville network to serve military connected individuals in the Triad

Raleigh, NC – To better serve the local military and veteran community, the NCServes RDU/Fayetteville network is expanding its area of service to support the entire central North Carolina region, and will become NCServes Central Carolina. In just one year, the network assisted more than 1,000 military service members, veterans and family members with needs ranging from housing, employment and legal assistance. NCServes Central Carolina is a coordinated network of public, private and non¬profit organizations serving veterans, service members and their families from Fayetteville to Winston-Salem utilizing a common technology platform to create accountability and formalize communication.

NCServes Central Carolina is the local branch of AmericaServes network for the greater Fayetteville and Triad region. Each local AmericaServes network consists of vetted service providers, that are connected together through a Coordination Center – a backbone organization that supports the local network by understanding each provider’s services, capacity and eligibility requirements, and facilitating accurate referrals for network users to receive the services they seek. The USO of North Carolina has served as the Coordination Center for the local network since its inception.

As part of the network expansion, the USO of North Carolina has added four new staff members; a network director and three community coordinators that will be based in Raleigh, Fayetteville and Greensboro. The community coordinator position was previously subcontracted by Cardinal Innovations.

“We are excited to expand our NCServes network throughout Central Carolina and to continue assisting the local military community with a variety of needs. Our team of more than 60 providers are committed to working together, eliminating gaps in the care of all individuals who have worn the uniforms of our military –regardless of age, era, branch or discharge status,” said Kelli Willoughby, warrior and family programs director at the USO of North Carolina. “We could not achieve our mission without the commitment of our providers, community members, and Institute for Veterans and Military Families team. We thank all of you for your continued support of our network as we continue to grow and expand even further.”
Active duty, national guard and reserve service members, as well as veterans, and military families who reside in Raleigh, Greensboro, or Fayetteville are eligible for support from the network. NCServes Central Carolina is one of four NCServes networks in the state; NCServes Coastal, Metrolina, and Western.

“The time is right to see the USO of North Carolina assume full operational responsibility of NCServes’ second-of-four, groundbreaking and innovative community-based networks best serving America’s military connected members and their families,” said Colonel (Ret., U.S. Army), Jim McDonough, Managing Director at the Institute for Veterans and Military Families at Syracuse University. “After a successful first year relationship with Cardinal Innovations as USO of NC’s on-the-ground Coordination Center partner, seeing the USO of NC mature as it has really speaks to the organization’s capacity and competency to take over Cardinal’s role in a seamless manner. We thank Cardinal Innovations for establishing the conditions for the USO of North Carolina to be successful and look forward to an incredible future as a full partner in these groundbreaking efforts to serve those who serve.”


The USO of North Carolina strengthens America’s military service members by keeping them connected to family, home and country, throughout their service to the nation. Founded in 1941, the USO of NC is a nonprofit, charitable organization, relying on the generosity of North Carolinians to support its programs and services. The USO of NC serves the fourth largest military population in the U.S., touching nearly 600,000 lives annually, helping our service members and their families through education, wellness, transition assistance and resiliency programs across the state. Combined Federal Campaign donors have joined thousands of individual donors, our travel partner American Airlines, 4- star Patriot Circle members Bank of America, Cannon Foundation, Community Coffee, Harris Teeter, Lenovo, Marine Federal Credit Union, USAA, Walmart and other corporate partners to support the USO of NC and our service members. For more information visit


AmericaServes is the country’s first coordinated system of public, private, and non-profit organizations working together to serve veterans, transitioning service members, and their families. Administered by the Institute for Veterans and Military Families (IVMF) at Syracuse University, AmericaServes’ vision is that every service member, veteran, and their family can easily access the full range of comprehensive services required to achieve their unique goals, and to provide a superior service experience to matching participants’ first-class military service. For more information, visit and follow the AmericaServes on Facebook and Twitter.


The Institute for Veterans and Military Families (IVMF) is the first interdisciplinary national institute in higher education focused on the social, economic, education, and policy issues impacting veterans and their families. Through its professional staff and experts, the IVMF delivers leading programs in career, vocational, and entrepreneurship education and training, while also conducting actionable research, policy analysis, and program evaluations. The IVMF also supports communities through collective impact efforts that enhance delivery and access to services and care. The Institute, supported by a distinguished advisory board, along with public and private partners, is committed to advancing the lives of those who have served in America’s armed forces and their families. For more information, visit and follow the IVMF on Facebook, Twitter and Instagram.


Margaret Clevenger
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